Collaborative Learning & Decision-Making

Does this sound familiar:

"You did what?  In the meeting last week, we decided you'd ..."

"Oh, that's not what I thought we were saying... I interpreted it to mean..."

Realizing that not everybody in the room was interpreting the words the same way is all too common, and is the source of a great deal of waste, inefficiency, and frustration.

Worse, realizing the miscommunication during the meeting is sometimes only marginally better if the meeting continues with everyone trying to talk others into agreement.  Words can be incredibly ineffective at communicating knowledge from one human brain to another, as depicted in this adaptation of the popular tree swing illustrations:


Our brains are amazing visual processors... and significant portions of our brains are dedicated to that processing.  We must learn to leverage that to our advantage individually... but it is absolutely critical collaboratively.  The key to effective collaboration is the use of visual models that allow us to see the knowledge shared by the various experts in the group, and then view that combined knowledge from multiple perspectives, so that we can gain deeper understanding... collectively.


The role of the K-Brief (aka. A3 Report) is to collect together a set of visual models which concisely tell the story of the ongoing discussion.  The conciseness coupled with the visual nature ensures that everybody participating in the discussion can read and understand all the knowledge required to participate in the discussion effectively.


Since the K-Brief is facilitating learning and decision-making discussions (not one-way presentations), our K-Brief software tool has been designed to be easy to modify on-the-fly, during the live discussions... so that the K-Brief and its visual models remain the focus of the collaboration, thereby ensuring that all the participants are understanding the same thing.

Furthermore, the K-Brief is also facilitating collaborative decision-making.  As we learn more, we are able to narrow the decisions; and as we narrow the decisions, we reduce the design space that we are needing to learn, allowing us to focus the learning.  And part of what we are learning is how best to make the decisions.  So, given real-world complexity, we will end up making and re-making (narrowing) the same set of decisions repeatedly as we learn more and can narrow the decisions more.

So, our K-Brief's visual models allow you to capture your learning in the form of decision-making tools that represent your team's best understanding to that point of how to make that set of decisions.  To faciltate collaboration on how to best make a set of decisions, you need to be able to see the knowledge upon which those tools are based... so that all participants in the discussions can understand and trust those tools are correct.

There is no better way to boost your organization's collaboration than to make it easy for them to collaborate around good visual models.   Contact us now to see how Success Assured™ software can make it easy for your organization to do just that!


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